I. CASE STUDY: Disney Experiences Digital—A Brand Reimagined
From Legacy to Living Brand: A Multi-Episode Storytelling System for Disney Parks
1. Business & Brand Challenge: Multi-media marketing of the much anticipated Disneyland 70th anniversary celebration
2. Insight: More than a retrospective, this story would explore both the philosophy behind Walt's vision, and the park's creative innovation through the decades.
3. Creative Strategy: Narrative architecture, alignment, and continuity
4. Brand Voice Consistency: The Disney tone: fun for everyone
5. Execution: I wrote and produced the full series
- Honor a deeply established legacy and nostalgia
- Engage loyal, lifelong fans and reassert brand relevance for new and modern audiences
- Deliver emotionally compelling storytelling that could perform across digital platforms
2. Insight: More than a retrospective, this story would explore both the philosophy behind Walt's vision, and the park's creative innovation through the decades.
3. Creative Strategy: Narrative architecture, alignment, and continuity
- Each video functioned as both a standalone episode and part of a larger story arc.
- The full story required timeline and plot progression, while keeping cohesion and intersectionality
- Structured to optimize audience retention across episodes
4. Brand Voice Consistency: The Disney tone: fun for everyone
- A feeling of magic, wonder, and imagination
- Attention to artistic detail and quality craftsmanship (Imagineering)
- Inclusivity for all audiences to feel welcome
5. Execution: I wrote and produced the full series
- Concept development, narrative cohesion, and story flow
- Treatment and scriptwriting across all 3 episodes
- Collaboration with creative, production, and brand stakeholders
- Iteration to ensure alignment with Disney’s voice and standards
6. Results: Delivered a scalable content format for future brand storytelling initiatives.
7. Creative Direction & Leadership: Led end-to-end creative direction of a multi-episode branded content series
- Strengthened storytelling around Disney Parks’ creative legacy
- Increased accessibility of complex design concepts for broader audiences
- Reinforced emotional connection between audience and brand
7. Creative Direction & Leadership: Led end-to-end creative direction of a multi-episode branded content series
- Defined narrative strategy and thematic structure across all videos
- Acted as a brand voice steward, ensuring consistency with Disney standards
- Partnered cross-functionally to bring creative vision to execution
- Balanced creative ambition with brand, stakeholder, and production constraints
II. CASE STUDY: Movies Anywhere—Screen Pass
A Virtual Product Launch for Access to Digital Media on a Cloud Platform
1. Business Challenge: Present and explain an unfamiliar new content sharing feature.
2. Strategy: Develop benefit-driven messaging that results in adoption, engagement.
3. Insight: The product feature is so innovative, instructions will be needed by most users.
4. Execution: Different audiences demanded different copy to introduce the product.
2. Strategy: Develop benefit-driven messaging that results in adoption, engagement.
- Maintain awareness and sensitivity that some users may be reluctant to try or use this feature if they don't fully understand it, or think there's a "catch."
- Carefully navigate balanced communication so as not to condescend to more savvy users.
3. Insight: The product feature is so innovative, instructions will be needed by most users.
- Product benefit copy accompanied by easy instructions to build consumer confidence
- Messaging tone and design shaped to boost enthusiasm
4. Execution: Different audiences demanded different copy to introduce the product.
- Clear, benefit-driven language ('watch instantly, share easily') + SEO optimization.
- Strong, effective alignment with product, design, and other creative partnerships
- Feature benefits and ease of use in email campaign targeting older demographic
- Emphasize ease and convenience in app and social campaigns targeting younger adults
5. Results: This project exceeded all expectations and projections.
6. Systems Thinking: Built a cohesive messaging framework across digital formats.
7. Creative Direction & Leadership: Led end-to-end creative direction through launch, fast-follow, and realignment on benefit offerings and optimization.
- Launch resulted in a 30%+ increase in user engagement
- Its popularity helped grow the registered user base from 8.1M to 9.4M in just six months.
6. Systems Thinking: Built a cohesive messaging framework across digital formats.
- Optimize positive results for future products and/or features
- Capitalize on momentum to propel more new innovations or add-ons.
7. Creative Direction & Leadership: Led end-to-end creative direction through launch, fast-follow, and realignment on benefit offerings and optimization.
- Defined narrative strategy and messaging structure
- Owned deliverables, results, and and overwhelmingly positive feedback
- Partnered cross-functionally to fast-track launch, beat deadlines, exceeding expectations
III. CASE STUDY: Meta–"InSite" Internal Podcast
Innovating an Internal Communication Channel to Beat "TL; DR Fatigue"
1. Business Challenge: Executives needed engaging channels for internal messaging during company transitions.
2. Insight: Partnership with Knowledge management department is the key to information, access to guests and new voices.
3. Creative Strategy: Disrupt expectations and build interest and curiosity with the lure of entertainment.
4. Solution: Transformed technical goals into human storytelling.
5. Execution: Co-created and produced the pilot episode of "InSite, Meta's monthly internal podcast.
2. Insight: Partnership with Knowledge management department is the key to information, access to guests and new voices.
3. Creative Strategy: Disrupt expectations and build interest and curiosity with the lure of entertainment.
4. Solution: Transformed technical goals into human storytelling.
5. Execution: Co-created and produced the pilot episode of "InSite, Meta's monthly internal podcast.
- Scripted intros, comedy bits, and other segments to set the tone and a precedent for future episodes.
- Wrote and produced supporting promo material.
6. Result: Boosted engagement with internal content by 25%.
7. Creative Leadership: Internal comms benefit from the same narrative craft as external marketing.
7. Creative Leadership: Internal comms benefit from the same narrative craft as external marketing.
IV. CASE STUDY: THG Creative–Island of Myths
Designing Immersive IP Ecosystems
Role: Creative Lead / Narrative Architect, Experiential Branding & Interactive Strategy
1.Strategic Challenge: Rather than rely on guests’ passive observation, the goal was to develop a "living" immersive and branded environment where guest interaction-- with puzzles, magic, and mythical creatures—directly influenced the environment’s narrative and physical state.
2. The Vision: The "Behavioral Narrative" Framework
Instead of static signage along walkways, I developed a system of Interactive Game Elements (IGEs) to function as primary touchpoints.
3. Core Strategic Pillars
A. Multi-Sensory Brand Integration (The Sirens)
B. Gamified Social Proof (The Chimera) * Tactical Execution: A multi-user "tug-of-war" mechanic using haptic feedback and lighting.
C. Environmental Reward Systems (The Griffin) * Tactical Execution: A high-level puzzle mechanic involving sequence-based interaction.
4. Operational & Technical Leadership
2. The Vision: The "Behavioral Narrative" Framework
Instead of static signage along walkways, I developed a system of Interactive Game Elements (IGEs) to function as primary touchpoints.
- The Strategy: Transitioning from "telling a story" to "enabling a story."
- The System: Creating a modular hierarchy of interactions (The Chimera, The Sirens, The Griffin) that scaled from individual tactile play to large-scale environmental payoffs.
3. Core Strategic Pillars
A. Multi-Sensory Brand Integration (The Sirens)
- Tactical Execution: Integrated biometric sensors (heart rate/touch) with localized audio-visual loops.
- Director Insight: This wasn't just a prop; it was an engagement strategy designed to increase "dwell time" in the lagoon area through sensory immersion.
B. Gamified Social Proof (The Chimera) * Tactical Execution: A multi-user "tug-of-war" mechanic using haptic feedback and lighting.
- Director Insight: I designed this to act as a "spectacle magnet"—leveraging physical play to create crowd-sourcing content opportunities (organic social sharing).
C. Environmental Reward Systems (The Griffin) * Tactical Execution: A high-level puzzle mechanic involving sequence-based interaction.
- Director Insight: This served as the "Cap-Stone" of the brand experience, rewarding deep engagement with a site-wide environmental response (fog/lighting/sound), reinforcing brand loyalty through peak-end theory.
4. Operational & Technical Leadership
- As Creative Lead, I bridged the gap between Creative Vision and Cost Feasibility
- Designed the logic gates to be Scalable: Interactions could be easily re-skinned for future IP updates, protecting long-term ROI of the installation.
5. Outcome
- Brand Impact: Transformed a static environment into a high-engagement interactive entertainment zone.
- Leadership Win: Developed a comprehensive narrative playbook that allowed repeatable production.